5 common exchange server errors and its causes

Some of the most common exchange errors faced by IT administrators are listed below along with their possible solutions

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Server not accessible by the users:

There might have been times when you would notice that although everything is seemingly running fine and smooth, users aren’t able to connect to the server. In such a case, first step would be to check the overall network connectivity, it will be worthwhile to check the network controller and also see if users are able to connect to other servers in the same switch. Another thing to keep in mind while troubleshooting network access issues is that each user requires Active Directory authentication failing which they won’t be able to login to the exchange server.

Bottlenecks in mail flow:

This is another common issue plaguing exchange server that severely impacts productivity as it affects the most basic functionality of exchange server – sending and receiving mails. There can be a variety of reasons for mail flow bottlenecks but one can start off by verifying DNS setup. If DNS configuration is messed up, it will affect both Active Directory and Exchange server. You can use ‘nsllookup’ command line tool to try and fix dns errors. It can also happen from metadatabase corruption which will prevent configuration settings from being saved to the Active Directory. An easy way to figure out and resolve mail flow issues will be to use Microsoft mail flow troubleshooter : https://blogs.technet.com/b/exchange/archive/2008/08/07/3394688.aspx

Error 450 4.7.1: This is an error encountered when email sending fails. There can be 3 main causes for this error:

  • “450.4.7.1 Client host rejected: cannot find your reverse hostname”
    The exchange server failed to validate sender’s IP address by performing reverse lookup operation.
  • “450 4.7.1 Recipient address rejected: Policy Rejection-Quota Exceeded”
    There was a limit placed on the number of mails that can be sent by the user which has been exceeded. In such a scenario the user will have to contact the exchange administrator to extend or remove the limit.
  • “450 4.7.1 Recipient address rejected: Access denied”
    The user is trying to send the email to an address or addresses already blocked by the exchange server

Issues connecting to Outlook to exchange: This is another fairly common scenario where people have issues connecting Outlook to exchange. Most often the root cause of this can be figured out by running connectivity tests in Microsoft connectivity analyzer: https://testconnectivity.microsoft.com/

Connection dropped during transmission: If this error pops up when trying to send a message, it is most likely because of network connectivity issues. Check the router and make sure everything is working as they are supposed to.

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Scalable and High performance Exchange migration

Exchange Server Migaration to any destination is with multi threading capability with throttling management can make your migration fast and high performance.
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Wrapping up

In this blog I’ve explained 5 most common exchange server errors and its causes however there is one that I left out – exchange database (.edb) corruption, this can happen due to a multitude of unforeseen reasons and can severely impact the data in edb file. A simple and easy solution for this would be to make use of EdbMails EDB to PST exchange recovery tool, which is a forensic EDB data recover utility that will repair and recover any or all data from corrupt edb file.

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